Overview
Your team recently turned in a report to the CIO of Acme Inc., describing the organization’s opinion of the IT department. The CIO immediately assigned you the high priority task of recommending, without input from the other team members, how Acme should correct the deficiencies mentioned in the report.
Based on the following description and survey results, make recommendations for correcting four of the deficiencies you see.
1. IT quickly and effectively corrects issues.
2. IT communicates changes prior to their occurrence.
3. I feel IT works to avoid interrupting my services.
4. IT provides a reliable and effective system that enables me to be effective in my job.
5. The Help Desk system is user-friendly and helpful.
6. Services at Acme Inc. are reliable.
7. The Internet speed is adequate at Acme Inc.
8. Do you feel the uptime of each of the following services is acceptable?
9. Do you feel that IT ethically handles its responsibilities?
10. Do you feel that Acme Inc. ethically handles its responsibilities?
11. Do you feel IT does a good job providing support and resources to you and your team?
Criteria
Write a one-page or two-page double spaced paper describing what changes you would make to the organization and technology utilized by Acme Inc. You should cover four topics including but not limited to potential software limitations, communication issues, visibility, recommended hardware or service replacement, etc.
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