Value, Operations and Service

Summative assessment for this module;

Module Title: Report
Level: 5
Assessment Title: Value, Operations and Service
Assessment Type: Report
Restrictions on Time/Length : 2000 10%+/-

 

Summative Assessment Brief:

Report (2000 words)

 

Choose an organisation from the list provided by your tutor, applying ONE or TWO of the following:

Choose from Primark, NHS and IBM

 

A general model of operations management,

B business model canvas and

C service operations model

D Circular operations

 

to help fully explore and answer the following:

 

  1. Describe and critically comment on the value creation activities of your organisation. Use appropriate models and visuals to link together the design, planning and control and quality aspects of your organisation. (guide 1000 words)
  2. What approaches to change and improvement would you recommend?  Critically comment on your choice, outlining other approaches such as circular economy, lean, business excellence and operational excellence. (guide 500 words)
  3. Using the ‘city portrait’ approach, show how your organisation contributes to sustainable development Brundtland    Report: (1987) “Sustainable development is development that meets the needs of the present without compromising the ability of future generations to meet their own needs.” Link to TWO of the following UN Sustainable development goals of

9 Industry, innovation and infrastructure

11 sustainable cities and communities

12 responsible consumption and production

13 climate action (guide 500 words)

 

Ensure you research your organisations operations and service approach, your report must be professional in tone, well presented and written for an executive team for your organisation. Use visuals within the text, referenced and with a figure number and title. Marks will be awarded for linking theory to practice, and practice to theory.

Note to the writer: Module content (just to give you an idea of the type of things covered in this module so that you have a better idea of what to write):

  • Introduction to operations and service management – challenges and opportunities
  • Operations management in context – local and global
  • General models of service and operations management
  • Directing the operation
  • Designing the operation
  • Delivering products and services
  • Developing the operation
  • High performing teams and operations
  • Measuring and driving success
  • Technology as an enabler in operations management

I am attaching week 1-7 PowerPoints to help you with the relevant theories, concepts and frameworks that you should be using (It is very important they are relevant to what we are learning in class). I don’t have the PowerPoints for 3 of the topics high performing teams and operations, measuring and driving success technology as an enabler in operations management as we aren’t up to those weeks yet so you will have to manage those yourself but the topics should give you an idea the type of things those weeks would cover.

Marking/Assessment Criteria:  

  Grade A*

80-100%

Grade A

70-79

Grade B

60-69%

Grade C

50-59%

Grade D

40-49%

Grade E

35-39%

Grade F

0-34%

Knowledge and application 35% Outstanding scope and awareness of key issues. Excellent scope and awareness of key issues. Good awareness of topic and relevance. Sound awareness of topic and relevance. Adequate knowledge, may be some weaknesses. Relevance of all content not always clear. Failure to adequately address the brief. Inadequate knowledge and understanding. Failure to consider the brief. Gross inadequacy of expression, material or lack of knowledge.
Considered analysis using relevant theory and frameworks 35% Skilful and sustained critical analysis and reflection. High level of critical analysis and refection. Appropriate connections and distinctions made. Descriptive rather than analytical. Factual and descriptive – limited analysis. Limited evidence of analysis and reflection. Inability to evidence analysis and reflection.
Presentation and structure 10% Outstanding presentation, excellent structure, grammar and spelling. Well presented with very good structure, grammar and spelling. Good presentation with good structure, grammar and spelling. Sound presentation displaying reasonable structure, grammar and spelling. Adequate presentation – Structure muddled and unclear in places. Poor presentation with weak structure, serious errors in grammar and spelling. Extremely poor presentation with minimal reading
References & referencing 10% Outstanding application of relevant and appropriate references, with accurate referencing throughout Excellent application of relevant and appropriate references, accurate Harvard referencing throughout Good application of relevant and appropriate references, mostly accurate use of Harvard referencing Satisfactory application of relevant and appropriate references, few errors in use of Harvard referencing Adequate application of relevant and appropriate references, some errors in use of Harvard referencing Poor application of relevant and appropriate references, incorrect use of Harvard referencing Extremely poor application of relevant and appropriate references, inaccurate use of Harvard referencing

 

A note on word count:

The word count should be shown on the front of your assignment.  Words in diagrams, tables or as part of an appendix do not count.  A 10% mark reduction may be applied where a submission does not meet the word count criteria.

 

Note to the writer: Make sure that the references are from a range of different sources such as the internet, journals, magazines etc and not just one

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