Operations management is applicable | Social Science homework help

Question 1

Operations management is applicable

Answer

[removed]		mostly to the service sector.
[removed]		to services exclusively.
[removed]		mostly to the manufacturing sector.
[removed]		to manufacturing and service sectors.
[removed]		to the manufacturing sector exclusively.

Question 2

The responsibilities of the operations manager include

Answer

[removed]		planning, organizing, staffing, procuring, and reviewing.
[removed]		forecasting, designing, planning, organizing, and controlling.
[removed]		forecasting, designing, operating, procuring, and reviewing.
[removed]		planning, organizing, staffing, leading, and controlling.
[removed]		designing and operating.

Question 3

Which of the following would not be an operations function in a fast-food restaurant?

Answer

[removed]		making hamburgers and fries
[removed]		advertising and promotion
[removed]		maintaining equipment
[removed]		designing the layout of the facility
[removed]		purchasing ingredients

Question 4

Which of the following is not a typical service attribute?

Answer

[removed]		intangible product
[removed]		easy to store
[removed]		customer interaction is high
[removed]		simultaneous production and consumption
[removed]		difficult to resell

Question 5

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant?

Answer

[removed]		25 boxes/hr
[removed]		50 boxes/hr
[removed]		5000 boxes/hr
[removed]		none of the above
[removed]		not enough data to determine productivity

Question 6

Current trends in operations management include all of the following except

Answer

[removed]		just-in-time performance.
[removed]		rapid product development.
[removed]		mass customization.
[removed]		empowered employees.
[removed]		All of the above are current trends.

Question 7

Which of the following is true about business strategies?

Answer

[removed]		An organization should stick with its strategy for the life of the business.
[removed]		All firms within an industry will adopt the same strategy.
[removed]		Well-defined missions make strategy development much easier.
[removed]		Strategies are formulated independently of SWOT analysis.
[removed]		Organizational strategies depend on operations strategies.

Question 8

A firm can effectively use its operations function to yield competitive advantage via all of the following except

Answer

[removed]		customization of the product.
[removed]		setting equipment utilization goals below the industry average.
[removed]		speed of delivery.
[removed]		constant innovation of new products.
[removed]		maintain a variety of product options.

Question 9

Which of the following is not an operations decision?

Answer

[removed]		maintenance
[removed]		price
[removed]		layout design
[removed]		quality
[removed]		inventory

Question 10

Which of the international operations strategies uses the existing domestic model globally?

Answer

[removed]		international strategy
[removed]		global strategy
[removed]		transnational strategy
[removed]		multidomestic strategy
[removed]		none of the above

Question 11

Which of the following statements is true about operations strategy?

Answer

[removed]		It should support the corporate strategy.
[removed]		It should help achieve the operation’s mission.
[removed]		It should be integrated with the other functional areas’ strategies.
[removed]		It should promote competitive advantage.
[removed]		All of the above are true.

Question 12

Forecasts

Answer

[removed]		become more accurate with longer time horizons.
[removed]		are rarely perfect.
[removed]		are more accurate for individual items than for groups of items.
[removed]		all of the above
[removed]		none of the above

Question 13

The forecasting model that pools the opinions of a group of experts or managers is known as the

Answer

[removed]		sales force composition model.
[removed]		multiple regression.
[removed]		jury of executive opinion model.
[removed]		consumer market survey model.
[removed]		management coefficients model.

Question 14

A product’s life cycle is divided into four stages, which are

Answer

[removed]		introduction, growth, saturation, and maturity.
[removed]		introduction, growth, stability, and decline.
[removed]		introduction, maturity, saturation, and decline.
[removed]		introduction, growth, maturity, and decline.
[removed]		none of the above

Question 15

Quality function deployment (QFD)

Answer

[removed]		determines what will satisfy the customer.
[removed]		translates customer desires into the target design.
[removed]		is used early in the design process.
[removed]		is used to determine where to deploy quality efforts.
[removed]		all of the above

Question 16

The work order

Answer

[removed]		shows, in schematic form, how the product is assembled.
[removed]		lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material.
[removed]		provides detailed instructions on how to perform a given task.
[removed]		gives the instruction to make a given quantity of a particular item, usually to a given schedule.
[removed]		is used to signal a change in work priorities.

Question 17

According to the manufacturing-based definition of quality,

Answer

[removed]		quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost.
[removed]		quality depends on how well the product fits patterns of consumer preferences.
[removed]		even though quality cannot be defined, you know what it is.
[removed]		quality is the degree to which a specific product conforms to standards.
[removed]		quality lies in the eyes of the beholder.

Question 18

ISO 9000 seeks standardization in terms of

Answer

[removed]		products.
[removed]		production procedures.
[removed]		suppliers’ specifications.
[removed]		procedures to manage quality.
[removed]		all of the above

Question 19

A successful TQM program incorporates all of the following except

Answer

[removed]		continuous improvement.
[removed]		employment involvement.
[removed]		benchmarking.
[removed]		centralized decision-making authority.
[removed]		none of the above, a successful TQM program incorporates all of the above

Question 20

Based on his 14 Points, Deming is a strong proponent of

Answer

[removed]		inspection at the end of the production process.
[removed]		an increase in numerical quotas to boost productivity.
[removed]		looking for the cheapest supplier.
[removed]		training and knowledge.
[removed]		all of the above

Question 21

A fishbone diagram is also known as a

Answer

[removed]		cause-and-effect diagram.
[removed]		poka-yoke diagram.
[removed]		Kaizen diagram.
[removed]		Kanban diagram.
[removed]		Taguchi diagram.

Question 22

Three types of processes are

Answer

[removed]		goods, services, and hybrids.
[removed]		manual, automated, and service.
[removed]		process focus, repetitive focus, and product focus.
[removed]		modular, continuous, and technological.
[removed]		input, transformation, and output.

Question 23

The use of information technology to monitor and control a physical process is known as

Answer

[removed]		process control.
[removed]		computer-aided design.
[removed]		information numeric control.
[removed]		numeric control.
[removed]		none of the above

Question 24

An approach to location analysis that includes both qualitative and quantitative considerations is

Answer

[removed]		locational cost-volume.
[removed]		factor rating.
[removed]		transportation model.
[removed]		assignment method.
[removed]		make or buy analysis.

Question 25

Breakeven is the number of units at which

Answer

[removed]		total revenue equals price times quantity.
[removed]		total revenue equals total variable cost.
[removed]		total revenue equals total fixed cost.
[removed]		total profit equals total cost.
[removed]		total revenue equals total cost.

Operations management is applicable | Social Science homework help

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