Competency 2: Apply process improvement principles to enhance organizational performance and value.
This reflection activity is comprised of two sections, collectively totaling a minimum of 500 words. Complete your reflections by responding to all prompts.
Customer Service Essentials
Consider the following questions based on customer service essentials:
Consider the most complex project you’ve ever been involved in. Briefly describe the project, giving examples of the following as they pertain to the project.
Were you on the critical path? Additionally, explain the role the project manager played in managing the project’s success or failure. Include an example.
Submit your reflection.
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