One of the first tasks in the development of any department is to define the roles and responsibilities of the members of the department. This information will be vital to the staffing and assignment of tasks within the department once it is up and running. Starting with the help desk requirements list provided in the project outline section of the operations document completed in the previous project, define the people required to staff the help desk organization. Define the skills necessary for each job function and the responsibilities of each staff member. Sufficient detail should be provided to allow a human resources department to adequately staff the department when the time is ready.
The project deliverables are as follows:
Grading Rubric:
| Rubric Item | Requirements | Points |
| Document Organization |
|
10 |
| Roles |
|
60 |
| Responsibilities |
|
65 |
| Mechanics | Document should be free of grammar and spelling mistakes and should be written at a college level. | 15 |
| Total Points | 150 |
Adhere to APA formatting and reference guidelines when writing your response. Additionally, your response should be free of grammatical errors, use complete sentences, and give specific details to support statements.
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