International Security Training

International Security Training, LLC Hotel & Resort Security Specialist Page 1 of 7
International Security Training, LLC Hotel & Resort Security Specialist Page 1 of 7
INTRO TO: HOTEL & RESORT
SECURITY SPECIALIST
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International Security Training, LLC Hotel & Resort Security Specialist Page 2 of 7
Table Of Contents (In The Full Course)
1. Introduction To Hospitality Security 3
2. Hospitality Risk Management & Coverage 7
3. Basics Of Hotel & Resort Physical Security 10
4. Security Practices Within Human Resources 15
5. Computer & IT Aspects Of Security 17
6. Hotel / Resort Areas Covered By Security Technology 21
7. Training Your Hospitality Security Staff 23
8. Security Mindedness In Hospitality Employees 26
9. Basics of Security Department Reporting 29
10. Working With Hospitality Safety Departments 30
11. Crisis Planning For Hotels & Resorts 32
12. Anti-Terrorism Plans For The Hospitality Industry 37
13. Conclusion 40
Introduction To Hospitality Security
Business and recreational travelers demand safe and secure hotel
accommodations and responsive and friendly customer service. Security
management needs to ensure that their property provides as secure an
environment as possible, while maintaining friendly customer service. This
is a true challenge.
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International Security Training, LLC Hotel & Resort Security Specialist Page 3 of 7
You need to remember, a single act of crime on your property could
diminish your brand. So, you need to implement a top level security program
and ensure that the entire staff understands the need to keep security at the
top of their mind.
Even when hotels have strong security policies and procedures in
place, they are still vulnerable to attacks. What types? Cyber-attacks, breakins, theft, fraud, and other crimes. That’s why it’s vital to take precautionary
measures and continually evaluate security programs. When department
managers and other employees think more about safety and security, you
can prevent a lot of theft and minimize dangers.
Major Areas of Security Concern For The Hospitality Industry
1. Physical security and perimeter control
2. Surveillance
3. Guestroom security
4. Alarm systems
5. Communication systems
6. Electronic room-locking systems
7. Electronic in-room safes
Assess Your Location and Learn Local Crime Statistics
Not all hotels are created equal in terms of area crime statistics. A hotel
in a rural community will have a very different crime profile than one in an
urban market. CAP Index is recognized as the authoritative leader in
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International Security Training, LLC Hotel & Resort Security Specialist Page 4 of 7
quantifying the overall likelihood of crime or loss affecting a location’s safety,
operational goals, or profitability. This knowledge is power and can lay the
groundwork for your hotel’s safety and security plan.
The Four Steps Of The Risk Management Process
1. Risk identification
2. Risk measurement and evaluation
3. Risk reduction or elimination
4. Risk coverage – how much risk to accept and how much to insure
Typical Industry Risk Coverage
Risk of asset or property loss from exposure to fire, explosion,
sabotage, crime, or such natural disasters as hurricanes, tornadoes, floods,
or earthquakes.
Risk of income loss that may occur with property loss or when business
is disrupted. In such cases the loss is twofold: loss of revenue from business
disruption, plus the cost of rebuilding or repair. To identify income risks, the
risk manager considers the effect of building malfunctions that render rooms
unsalable, or external factors that could impact operations.
Employee Theft & Physical Security
Locks that can track who goes in and out of rooms can serve as a
deterrent to theft. When employees realize there’s an audit process on door
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International Security Training, LLC Hotel & Resort Security Specialist Page 5 of 7
security, it makes rooms less prone to theft. Other upgrades include
automatic deadbolts, which can better prevent external threats from thieves,
or systems that eliminate the need for master keys.
Security Practices Within Human Resources
Theft and Fraud: Monitoring Employee Activities
It’s a disappointing reality that hoteliers have to contend with employee
theft and fraud. But theft and fraud can have a major impact on a property’s
bottom line and guest satisfaction. To prevent such losses, follow these tips:
As mentioned earlier, during the hiring process, conduct drug
screening and criminal background checks. Then, once the person is hired,
explain that there are controls in place. Employees who know there are
monitoring systems will be less likely to commit crimes of opportunity.
Computer & IT Aspects Of Security
Develop a positive relationship with your IT department. Smart
companies will have separate management structures for both IT and
Security departments. This provides a good checks & balances situation
without giving one department too much authority / unobserved access. Look
at this list of obvious systems requiring the two departments to communicate:
1. Security computer systems and interfaces
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International Security Training, LLC Hotel & Resort Security Specialist Page 6 of 7
2. Property management system (PMS)
3. Point-of-sale (POS) system
4. Electronic locking systems
5. Telecommunications systems
6. Data archival system
Resort Areas Covered by Security Technology
Security technology is used as a “force multiplier” and supports your
onsite security staff. So, what areas in the world of hospitality do you need
to protect?
Add Active Monitoring To Video Surveillance

Most properties have some sort of video surveillance of employee
activities around sensitive areas, such as the front desk and cash drawer.
But new technology enables another level of monitoring. Software enables
hotel owners to match transactions with video surveillance, eliminating the
need to watch hours and hours of video to find potential criminal activity. For
example, the software can detect when a cash drawer is left open and will
show that, whatever is being passed over a scanner, is actually read. It’s
pretty inexpensive and won’t cost an owner much to have those analytics.
Adding such systems can be installed for less than $10,000, depending on
the type and number of cameras installed. Often, when you buy a new video
system, the software will be added. Be sure to ask for it, though.
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International Security Training, LLC Hotel & Resort Security Specialist Page 7 of 7
Security Mindedness In All Hospitality Employees
Safety & security should be in the forefront of every employee’s mind.
Hopefully, your employer has a NEO program (New Employee Orientation).
There should be a segment of time that is dedicated to the safety & security
programs. Use that time to discuss and present the following ways
employees can assist in safety & security matters.

Conclusion
Let’s wrap this up! The hospitality security environment has many,
many, moving parts to it. You have to stay knowledgeable in all of the areas
if you want the highest probability of avoiding security related incidents.
When they do occur, you want to be able to minimize any injuries, property
damage, financial cost, and damage to your brands reputation.
If you’re ready to invest in your career,
enroll via our website – TODAY!
www.InternationalSecurityTraining.org