Department: health information management course title: healthcare | HIM 305 | Coppin State University

Capstone Scenario- HIM 305

Coppin State Regional Health Center is a 270-bed, not-for-profit community hospital. Its largest percentage of patients consists of mothers and newborns, followed by a variety of cardiovascular-related admissions. It has an emergency department staffed by hospital employees. Coppin State Regional Health Center’s fiscal year follows the calendar year, ending December 31. In August, Coppin State Regional Health Center began its year-end budget process by establishing its financial assumptions for the following two years. Administration distributed operational and capital budget compilation packages to department managers for completion and return by September 30. 

Financial Assumptions:

Coppin State Regional Health Center Administration assumed that revenue would remain constant, that it would continue its existing contracts with payers, that its Medicare population percentage would not change, and that no major infrastructure maintenance would be required in the upcoming fiscal year. 

· No major capital projects were anticipated. 

· In its operational budget, administration plans to include resources for a Joint Commission steering committee and related activities to prepare for the anticipated accreditation visit in the subsequent year. 

Coppin State Regional Health Center does not have a large marketing department. It has one marketing professional on staff whose responsibilities include the development and publishing of brochures and coordination of patient satisfaction surveys, which are compiled and analyzed by an outside vendor. In the past two years, there has been a slight, but continuing, decline in patient satisfaction among maternity patients. Suggestions for improvement have varied, but common complaints center on the lack of soothing ambiance in labor and delivery and the hospital policy prohibiting overnight visitors. 

The maternity and newborn departments have been very concerned about declining patient satisfaction. They are worried that the current year’s slight decline in maternity admissions is the result of that dissatisfaction and that patients are traveling a little further to give birth at a neighboring medical center, at which some of their physicians also have privileges. 

· The departments would like to renovate the maternity and newborn wing, forming a women’s center with increased emphasis on wellness and ancillary services. This would be a two-year capital project that would require marketing support and some minor disruption of services during construction.

The cardiology department staff is very excited. They have just learned that a well-respected cardiologist has retired to the area and is exploring the idea of opening a small consulting practice. The cardiologist has not yet applied for privileges at any area hospitals, but it is known that she is used to working in a facility with its own cardiac catheterization lab. Because the current chief of the medical staff at Coppin State Regional Health Center is a personal friend of the cardiologist, the cardiology department believes that she could be lured on staff if the hospital had its own lab. 

· Based on the volume of patients that Coppin State Regional Health Center currently sends out to another facility for cardiac catheterization, the cardiology department believes that patient care would be facilitated by the expansion and that the increased revenue would help justify the cost.

The HIM department has recently lost several employees to retirement and promotions with the facility. It is currently down two coders and a file clerk, and has reduced its weekend coverage to one person, day shift only. Transcription is handled largely by the department, with an outside service processing any overflow. 

· The HIM department would like to outsource all of its transcription and move to a Web-based coding system that would allow the coders to telecommute. 

·  These changes would also require the implementation of an Electronic Record System (EHR). 

All three departments submitted capital budget requests for the projects described.

Budget Considerations (to be submitted in a Word document with spreadsheets):

1. What      things should be considered in conducting a cost-benefit analysis on each      project? 
2. At this      point in your decision making which request is most appropriate? Request for Information, Request for      Proposal or Request for a Quote? Explain your answer. Develop      a request for proposal to send to the transcription and coding services. 
3. If the hospital      can only approve one of the proposed projects, which do you think has the      best chance of being approved? Why?
4. If you      were the director of the HIM department, how would you justify your      department’s project so that it is presented most favorably?  What are the benefits to selecting this      project?