Bus 105: business communication_topic_13 exam: oral business


Question 1

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Which of the following is true of paralanguage?  

Select one:a. Paralanguage meanings are conveyed by consistencies and inconsistencies in what is said.b. The paralanguage for a particular set of words always remains the same. c. Paralanguage refers to the physical movements of our arms, legs, hands, torsos, and heads.d. Paralanguage is another term for time language. e. Paralanguage is a type of verbal communication that influences a speaker’s style and word choice. 

Question 2

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Which of the following is true of adaptation, one of the basic elements of the techniques of good talking? 

Select one:a. It refers to the pitch and resonance of the sounds a speaker makes and the sounds an audience hears.b. It refers to a set of voice behaviors that gives each person a unique voice.c. It varies in messages delivered in different cultures as well as different social situations, work situations, and classrooms.d. It is difficult for a speaker to adapt himself or herself to the audience if he or she has a large vocabulary.e. It is independent of the speaker’s style and voice.

Question 3

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When screening a phone call, assistants to busy executives must: 

Select one:a. courteously ask the purpose of the call. b. put the caller on hold for extended periods of time.c. promise a callback from the executive. d. promptly redirect the call to another assistant.e. disconnect the call. 

Question 4

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Which of the following is true of nonverbal communication? 

Select one:a. The “vocabulary” for this type of “language” is broad and imprecise.b. Nonverbal communication is interpreted in the same way by all “listeners.”c. Culture does not affect the interpretation of nonverbal communication. d. A gesture can have only one possible meaning. e. Nonverbal communication is commonly used by digital natives. 

Question 5

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In the context of nonverbal communication, _____ is/are the most important features of body language.

Select one:a. gesturesb. hair and accessoriesc. face and eyesd. paralanguagee. clothing

Question 6

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Jacob, a human resources executive with an MBA degree, chose to deliver a speech on how employees can motivate themselves to increase their productivity. Which of the following factors did he use to guide his choice of topic?

Select one:a. The time required to deliver the speechb. The occasion of the speechc. One’s background and knowledged. The medium being used to deliver the speeche. The level of audience interaction anticipated

Question 7

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Which of the following is a visual cue that helps readers interpret written reports?

Select one:a. Inflectionb. Pausesc. Volume emphasisd. Rate of change of deliverye. Paragraphing

Question 8

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When one is responding to a crisis or giving an important announcement, which of the following is the most appropriate presentation method?

Select one:a. A presentation that is delivered extemporaneouslyb. A presentation where a speaker reads a prepared speechc. A presentation that the speaker recollects from memoryd. A presentation where the speaker improvises as he delivers the speeche. A presentation with the use of placards and notes

Question 9

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Which of the following is the most popular and effective method of presentation that involves first thoroughly preparing the speech, then preparing notes and presenting the speech from them?

Select one:a. Presenting factsb. Presenting extemporaneouslyc. Readingd. Memorizinge. Delivering human-interest stories

Question 10

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Which of the following must not be done when delivering an oral presentation with the use of visuals?

Select one:a. Ensuring that everyone in the audience can see the visualsb. Explaining a visual that is associated with a slidec. Discussing a visual with physical action and wordsd. Talking to an audience while looking entirely at visualse. Using laser presenter tools and slide animations or emphasis 

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