Question 1
Identify four main types of listening.
Discriminative, informational, critical, and empathetic
Useful, purposeful, relational, and giving
Selective, productive, positive, and powerful
None of the above
Question 2
Identify a bad listening practice.
Empathetic listening
Aggressive listening
Sensitivity training
None of the above
Question 3
Define interpersonal communication.
Process of exchanging messages between people whose lives mutually influence one another in unique ways in relation to social and cultural norms.
Communication in the workplace only
Using technology to simulate communication
None of the above
Question 4
Identify a strategy for managing interpersonal conflict.
Enforce majority rules.
Leave those in conflict to work it out alone
Distinguish the people from the problem (don’t make it personal).
None of the above
Question 5
Define social exchange theory.
Weighing the costs and rewards in our relationships.
Exchanging ideas for friendships
Using money as status in relationships
None of the above
Question 6
Identify an organizational pattern for an informative speech.
Vocal
Auditory
Spatial
None of the above
Question 7
Define Monroe’s Motivational Sequence.
Smart, Style-Driven, Direct, Success, and Need
Action, Direction, Desire, Goals, and Substance
Attention, Need, Satisfaction, Visualization, and Action
None of the above
Question 8
Identify the most common types of small groups.
Idea-driven and without boundaries
Task-oriented and relational-oriented
Deadline oriented and non-productive
None of the above
Question 9
Describe traits of an effective small group.
Participation, feedback, equity, and motivation
Conflict, unequal level of responsibility, and stereotyping
Frequent meetings, social outings, and limited email communication
None of the above
Question 10
Identify a way to use social media competently.
Accept all friend requests
Familiarity with, and use of, privacy settings.
Provide social media usernames on business cards
None of the above
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