Incivility is a common issue among nursing staff in health care settings. A rude or disruptive behavior directed towards another nurse or co-worker is considered an act of incivility. Although this inappropriate behavior is not always meant to cause harm, it violates social norms and professional workplace standards. The harm caused by incivility ranges from distracting or irritable behavior to physical violence, which lowers morale. According to Evan (2017), uncivil behavior occurs more frequently among nurses than any other health care discipline. Nurses are expected to act professionally by collaborating with others to provide safe patient care.
Report on the high number of new graduates leaving their first position due to incivility further impacts the active nursing workforce (Bratt & Felzer, 2011). When there are negative interpersonal interactions between nurses and supervisors or doctors, effective communication regarding patient needs and processes beings to suffer. This results ultimately hinders high-quality care delivery and increases the likelihood of a negative patient outcome.
Incivility results from a higher burnout rate and frequency caused by the direct effect of inappropriate, behavior from patients, patient’s families, doctors, or supervisors. Incivility can also result in reduced workplace commitment among nursing staff. Incivility can take much more subtle forms, and it is often prompted by thoughtlessness rather than actual malice example a manager who sends e-mails during a presentation teases direct reports in ways that sting such acts can be more insidious than overt bullying.
Nurse Practitioners play an important role as a leader in reducing incivility in nursing by fostering and educating for a healthier workplace environment, which will increase nurse retention and decrease the severity of an impending nursing shortage. Employing strategies to combat incivility will result in reducing the financial strain associated with nurse turnover, improving nurse morale and lowering stress levels of the nurses working (ANA, 2015).
Something new, the effect of incivility takes a toll on all of us. It erodes our self-esteem by waring down our mental defenses. When we feel vulnerable, there is an increase in anxiety, which can lead to resentment and anger. It also causes damages relationships by causing feelings of failure, isolation, and loss and also can lead to depression. Nurses’ leaders remaining silent is to condone the behavior, it makes it harder for people to speak up. Behaviors like this need to be addressed
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