Analysis of Design Thinking within the Australian Taxation Office

This assignment is based on the original article “Design and Taxes: a case study on design thinking in the Australian Taxation Office” (2015) by Di Russo. Reference should also be made to the following two additional articles: These are:

  • “Design in the Australian Taxation Office” by John Body (2007)
  • “User centred information design practices and processes at the Australian Taxation Office” by Martin, Gregor and Rice (2008.

 

Summary

The Australian Taxation Office has become a global leader in applying design thinking in public services and is an example of how capabilities can be created to enable a designerly approach in large and complex governmental organisations. The Australian Taxation Office has championed design thinking for nearly 20 years (York, Wicks-Green & Golsby-Smith, 2010). It is the longstanding commitment towards cultivating a design culture that makes the Australian Taxation Office (henceforth ATO) an appropriate case to examine for this paper.

The ATO is an exemplar of design thinking in complex environments due to the inherent wickedness involved in both designing taxation solutions for the nation and designing within a system that hosts over 20 thousand employees (Australian Taxation Office, 2013, p. 5). Additionally, designing with a broad network of inter-disciplinary stakeholders from various backgrounds and departments provide a challenging and complex environment for design thinking practice.

 

The Assignment Task

  1. This requires writing and submission of a case study.
  2. This should be an account of a matter after consideration / investigation.
  3. You must reflect on how the problem-solving process of design thinking was implemented into the ATO.
  4. Analyse the process(s) undertaken.
  5. Were the five stages of design thinking followed? If not, where and why?
  6. Were appropriate tools applied? If not, where and why?
  7. Discuss levels of engagement, teamwork, sharing of knowledge and ideas.
  8. Evaluates the overall level of success.
  9. The report needs to inform the reader of the critical points along the ATO implementation journey.
  10. Discuss positives and negatives of the process the ATO followed\.
  11. Mention any significant observation(s) made.
  12. Highlight any of the 5 design thinking steps that stood out and the reasons why
  13. Consider future actions to be taken by the ATO.
  14. The report should also highlight the innovation that occurred.
Get 20% Discount on This Paper
Pages (550 words)
Approximate price: -

Try it now!

Get 20% Discount on This Paper

We'll send you the first draft for approval by at
Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

Custom Writings Help is a Quality-Oriented Company in Online Writing as a result of hiring exceptional professionals to execute clients' tasks.

Essays

Research Papers

At Custom Writings Help,We understand the struggle of research paper writing, and that is why at Custom WritingS Help, we are all out to help you. We pride ourselves on having a team of clinical writers. The stringent and rigorous vetting process ensures that only the 'BEST' Writers are chosen for the job. We have highly qualified Ph.D. and MA writers working with us; we equally offer these experienced writers specific bonuses and incentives to make them deliver highly original, unique, and informative content at reasonably low prices.

Admissions

Thesis Writing Service

Worlwide, Many Masters Students are struggling with Thesis Completion. A thesis is likely to be the longest and most challenging piece of work a student has ever completed. However, unlike essays and other assignments, a student can pick a particular interest topic and work on their initiative. Fortunately, we are there for you. At Custom Writings Help, you are assured of an authentic, imaginative, informative, linguistically great, and advantageous thesis that adheres to all your needs. So, why continue considering different writers when you have discovered the best in the field?

Editing

Custom Papers

Not a single student can avoid writing custom papers. However, a total lack of experience, skills, and time makes it very hard to produce a superb writing piece. Therefore, if you are seeking professional help, turn to us. Our specialized and experienced writers compose a variety of model papers, including custom essays, college term papers, research papers, book reports, MBA essays, executive summaries, dissertations, Ph.D. theses, admission essays, and research proposals for college and university students at any level.

Coursework

Essay Writing

Most of the students disregard the critical principles of essay writing and compose papers below sensible guidelines. Therefore, with Custom Writings Help, one should not worry about his/her essay. Our Writers compose informative and engaging content on all complexities and topics. We write meaningful and smart essays while prioritizing all aspects that bring about a good grade, such as impeccable grammar, proper structure, zero-plagiarism, and conformance to guidelines.

Coursework

Coourse Work Writing

Don't let the seemingly never-ending onslaught of writing assignments get you down. If you are looking where to get course work assistance online, the writers at Custom Writings Help are here to assist you with all of your writing needs. We undertake to unique delivery of papers that meet the professor's requirements. The content is proofread, edited, and checked plagiarism before submission to customers. No matter how big or small your work is, we will deliver on time. Try US Now! !

Coursework

Dissertation Writing Service

High-Quality Dissertation Writing Services are rare. They require Ph.D. academicians – not easily found. However, are an exception. The years, time, and resources we have invested in the dissertation world has given us a competitive advantage over others. Choose to come to Custom Writings Help; You will find perfect Ph.D. consultants who have written hundreds of dissertations theses ready to help you. Let our dissertation-writing services help you craft your dissertation, for you are assured we will give you the results.

See all services