This assignment is based on the original article “Design and Taxes: a case study on design thinking in the Australian Taxation Office” (2015) by Di Russo. Reference should also be made to the following two additional articles: These are:
The Australian Taxation Office has become a global leader in applying design thinking in public services and is an example of how capabilities can be created to enable a designerly approach in large and complex governmental organisations. The Australian Taxation Office has championed design thinking for nearly 20 years (York, Wicks-Green & Golsby-Smith, 2010). It is the longstanding commitment towards cultivating a design culture that makes the Australian Taxation Office (henceforth ATO) an appropriate case to examine for this paper.
The ATO is an exemplar of design thinking in complex environments due to the inherent wickedness involved in both designing taxation solutions for the nation and designing within a system that hosts over 20 thousand employees (Australian Taxation Office, 2013, p. 5). Additionally, designing with a broad network of inter-disciplinary stakeholders from various backgrounds and departments provide a challenging and complex environment for design thinking practice.
The Assignment Task
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