Operations Management


1. Read text: Chapters 9, 10 and 11.
2. Read PowerPoint Slides for Chapters 9 – 11.
3. Submit solutions to the following textbook problems: Chapter 9: Discussion Questions 4 & 6; Problems 7 & 8. Chapter 10: Discussion Questions 8 & 10; Problem 10. And Chapter 11: Spartan Plastics Case Study.

Chapter 9: Discussion Questions 4 & 6; Problems 7 & 8.

DQ #4 page 327:
Which market orientation would you consider for a standard product that has low,
infrequent demand? What are the trade-offs you would consider in making this

DQ #6 page 327-328:
Why don’t companies attempt to offer a commitment at the level of customer success
with all of their customers?

Problems #7 page 329:
Jones Company found the following results when analyzing its delivery performance:

How would you assess Jones Company’s performance in product availability?

Problems #8 page 329:
Jones Company (see problem 7) also found the following information about delivery
to customers. Late deliveries were made for 8 percent of the orders. Early arrivals,
which are unacceptable to customers, occurred for 2 percent of the orders. The
company also experienced a 1.5 percent damage rate during delivery. It also had
incorrect information on 3 percent of the invoices billed to customers. Based on this
information, what was the approximate perfect-order performance at Jones Company?

Chapter 10: Discussion Questions 8 & 10; Problem 10:

DQ #8 page 353:
Why don’t companies seek full partnerships with all of their suppliers?

DQ #10 page 353:
What are the costs and challenges involved with switching suppliers?

Problems #10 page 358:
The senior buyer at How Does Your Garden Grow Inc. needs to select a supplier for
plastic patio chairs for a one-year contract. The chairs will be shipped to the company’s
distribution center in Toledo, Ohio. Three potential suppliers have been identified
and data have been gathered.

Develop a weighted-point model. Based on this model, which supplier should be selected? What other factors should be considered?

Chapter 11: Spartan Plastics Case Study page 391-392. Answer Questions #1-3:
1. What are the cost implications of each delivery
2. What are the qualitative and service characteristics of
each delivery options?
3. Based on your analysis, what would you recommend
to Bob Barley?


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