Access the Learnscape Toolwire Lab “Customer Satisfaction”. Progress through scenes 1-6 and respond to all prompts. Based on the information you gathered from the meetings in the scenario and your outside research using academic and credible sources, provide the current quality improvement data and make recommendations for improvement. You can use the notes you have taken throughout your interviews. It is important to back up your recommendation with the analysis of the information gained from the staff. Your recommendation will be submitted in an APA paper format. Your sources should back credible and academic ones and up or support your points. Your recommendation should be written at a high level.
Review the rubric so you know the expectations for this project. Your recommendation should be comprehensive and include the specific areas found in the rubric.
Address the following key concepts as you write your recommendation:
Write an overview of the scenario and include your problem statement. (See the Glossary for information about a problem statement)
Describe your role as a consultant in this scenario. Include information from interviews conducted with all personnel in the scenario.
Provide a clear definition of TQM and its benefits when adapted to healthcare. For example, what are the requirements for TQM? What role does management play? How does TQM address internal customers and who are they in healthcare?
What recommendations do you have for the three key areas that need improvement based on the Customer Service scenario’s patient survey? Describe the 4 key areas found in the Customer Service scenario. How does one of the 4 c’s “correctness” address medical errors? Define the Donabedian model and its relevance to the urgent care facility. What are care outcomes and what types of standards must be met to ensure quality care? What role does TQM play in patient safety?
What recommendations do you have for the three key areas that need improvement based on the Customer Service scenario’s patient survey? What are your recommendations to reduce the patient waiting time? How is data collected in TQM?
Describe the connections between policy and social forces and access to healthcare. Include an assessment of the given scenario and the Iron Triangle. How does the rising cost of healthcare affect patient satisfaction? What recommendations can be made to address these costs? Describe at least one regulatory body or policy that affects access to healthcare.
What are your recommendations to reduce the patient wait time? What are care outcomes and what types of standards must be met to ensure quality care?
What role does TQM play in patient safety?
Describe the 4 key areas found in the Customer Service scenario. How does one of the 4 C’s “correctness” address medical errors? Define the Donabedian model and its relevance to the urgent care facility. What are care outcomes and what types of standards must be met to ensure quality care? What role does TQM play in patient safety?
Explain critical practice guidelines and how they can influence the quality of care and improve physician efficiency. Where can physicians easily find evidence-based practice guidelines?
Describe the difference between a patient-focused philosophy of treatment and a technology-focused one? Provide examples from Beth-Isreal in Boston and Cedars-Sinai in LA.
How does the rising cost of healthcare affect patient satisfaction? What recommendations can be made to address these costs?
What issues with communication is the urgent care facility facing? Recommendation for improvement?
You are submitting an analysis and this includes a problem statement, factual summary, options for resolution, and recommended specific actions for the facility. Your analysis and recommendation must be written using APA format for a paper.
We value our customers and so we ensure that what we do is 100% original..
At Custom Writing, we believe in exemplary services that are fully geared toward customer satisfaction. That is why we don’t shy away from giving you the following guarantees;
Trusting us with your work is the best decision you have made, our pleasure lies in seeing you satisfied at 100%. If in the rear chance it happens that you are not satisfied, then know that we will equally not be satisfied. But worry not, our 30 days- Money back guarantee is all you need and that is what we promise you..Read more
We utilize profoundly equipped and gifted writers who produce unique papers liberated from any form of plagiarism. To guarantee this, we run all papers finished by our scholars through a Plagiarism checker to ensure uniqueness and originality. In any case, on the off chance that you have vulnerabilities about the originality or falsification of any paper we have finished and conveyed to you, please get in touch with us straight away. We will quickly investigate, and if the paper is seen as counterfeited, we will take suitable actions including but not limited to, revising the paper for free and in extreme cases we will activate the money back guarantee.Read more
We have an obligation deliver great and specially composed assignments. Our revision strategy endeavors to ensure total client satisfaction, comfort, and a genuine feelings of serenity. We make minor updates and corrections to the underlying request as part of our continuous assistance. However, revisions should just incorporate changes and alterations that were not effectively met, in the underlying request and that are inside the rules as per the current request structure..Read more
Our client's Data is an Integral part of our business but clearly, we are not in the business of offering our clients' very own data to others. We realize that you care how your online data is utilized and shared, we equally value your trust that we will do so cautiously and sensibly. We Promise to ensure the security of your own data during transmission by utilizing encryption conventions and programming. Likewise assist us with securing your information by not sharing your passwords and usernames.Read more
In submitting a request with us, you consent to the services we give. We will strive to take the necessary steps to convey a far reaching paper according to your prerequisites. Equally we depend on your cooperation to guarantee that we convey on this order.Read more