Discussion questions | Operations Management homework help

 

1)”Connecting Strategically with BCBSF’s Employee” states that “there’s nothing like successfully tying communication to achieving results [as one way] to institutionalize communication behaviors.” Referencing the module readings, evaluate this statement in 150-200 words.

2)In the medical unit of the Northeastern Medical Center, Leah Hernandez is an insuranceclaims specialist who works with one nurse, one certified nursing assistant, and one medicalassistant/receptionist. The physician and administrator are located in a separate building of themedical center. The administrator, Dan Jules, spends 3 hours a day in the clinic, from 9 to 10:30every morning, and 2 to 3:30 every afternoon. He never varies the times that he is in the clinic.One morning at 9 AM, Dan was in the clinic with nurse Kate Williams, addressing the concernsof the patient in room 2, when the phone rang. A second phone line rang a few seconds later, andthis was followed by a third line ringing. The nursing assistant was in room 1 with the physician,and the medical assistant was in room 3 with another patient. The only available staff member toanswer the phone was Leah, who was holding on the line with an insurance company. She yelled,“Anybody? Somebody, pick up the phone already! It’s driving me crazy!” Everyone in the clinic,including the patients, heard her shouting. Nurse Kate rolled her eyes and told Dan that it waslike this every day. Dan excused himself and rushed into the reception area to pick up the phone.Later on, Dan asked Leah why she couldn’t pick up the phone. Leah answered, “It’s not my job.I’m too busy with the insurance company.”DISCUSSION QUESTIONS1.What should Dan do to address the problem?2.Should Dan meet with Leah individually or communicate with all staff?3.Because Dan works in a different building, who should have communicated this ongoing prob-lem to Dan?

3)Comfort Zone is a 60-bed, for-profit intermediate care facility in northern California. The reha-bilitative department manager, Jamie Richards, has been working at Comfort Zone for only 6months. She holds monthly staff meetings, as well as additional individual meetings with staff toaddress specific patient-related issues. On most days, she eats lunch in a quiet corner of the cafe-teria so that she can catch up on her paperwork at the same time.Catherine Williams, one of her staff members who has been working at the facility for morethan 25 years, spotted her in the cafeteria one day and sat down uninvited. Catherine has neverattended any of the monthly meetings and always has an excuse for not attending. Catherinesaid, “I’ve been waiting to tell you this ever since you began working here, but I wanted you to getadjusted first. Now we can finally talk. I have been here for a long time and have seen all kinds ofcomings and goings.”Catherine proceeded to tell Jamie about her staff who were constantly tardy or absent. Shealso told Jamie about the things the staff had been doing behind her back, such as using the Inter-net for personal matters, going shopping during lunch hour and coming back late, and going homeearly without permission. Catherine concluded with, “At your monthly meetings, the staff show LACECOMMUNICATIONup to tell you that everything’s just fine, when I know differently. I’m too busy working to attendthese meetings. If you want my opinion, I would fire them all since they are incompetent.”DISCUSSION QUESTIONS1.How should Jamie deal with the information that Catherine provided?2.What do you think of Jamie’s methods of communicating with her staff?3.Do you think that she should use a different form of communication with Catherine?.

4)Watch this short video on communication breakdown and share your thoughts :

Get 20% Discount on This Paper
Pages (550 words)
Approximate price: -

Try it now!

Get 20% Discount on This Paper

We'll send you the first draft for approval by at
Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

Custom Writings Help is a Quality-Oriented Company in Online Writing as a result of hiring exceptional professionals to execute clients' tasks.

Essays

Research Papers

At Custom Writings Help,We understand the struggle of research paper writing, and that is why at Custom WritingS Help, we are all out to help you. We pride ourselves on having a team of clinical writers. The stringent and rigorous vetting process ensures that only the 'BEST' Writers are chosen for the job. We have highly qualified Ph.D. and MA writers working with us; we equally offer these experienced writers specific bonuses and incentives to make them deliver highly original, unique, and informative content at reasonably low prices.

Admissions

Thesis Writing Service

Worlwide, Many Masters Students are struggling with Thesis Completion. A thesis is likely to be the longest and most challenging piece of work a student has ever completed. However, unlike essays and other assignments, a student can pick a particular interest topic and work on their initiative. Fortunately, we are there for you. At Custom Writings Help, you are assured of an authentic, imaginative, informative, linguistically great, and advantageous thesis that adheres to all your needs. So, why continue considering different writers when you have discovered the best in the field?

Editing

Custom Papers

Not a single student can avoid writing custom papers. However, a total lack of experience, skills, and time makes it very hard to produce a superb writing piece. Therefore, if you are seeking professional help, turn to us. Our specialized and experienced writers compose a variety of model papers, including custom essays, college term papers, research papers, book reports, MBA essays, executive summaries, dissertations, Ph.D. theses, admission essays, and research proposals for college and university students at any level.

Coursework

Essay Writing

Most of the students disregard the critical principles of essay writing and compose papers below sensible guidelines. Therefore, with Custom Writings Help, one should not worry about his/her essay. Our Writers compose informative and engaging content on all complexities and topics. We write meaningful and smart essays while prioritizing all aspects that bring about a good grade, such as impeccable grammar, proper structure, zero-plagiarism, and conformance to guidelines.

Coursework

Coourse Work Writing

Don't let the seemingly never-ending onslaught of writing assignments get you down. If you are looking where to get course work assistance online, the writers at Custom Writings Help are here to assist you with all of your writing needs. We undertake to unique delivery of papers that meet the professor's requirements. The content is proofread, edited, and checked plagiarism before submission to customers. No matter how big or small your work is, we will deliver on time. Try US Now! !

Coursework

Dissertation Writing Service

High-Quality Dissertation Writing Services are rare. They require Ph.D. academicians – not easily found. However, are an exception. The years, time, and resources we have invested in the dissertation world has given us a competitive advantage over others. Choose to come to Custom Writings Help; You will find perfect Ph.D. consultants who have written hundreds of dissertations theses ready to help you. Let our dissertation-writing services help you craft your dissertation, for you are assured we will give you the results.

Open chat