Organizational Structures Paper

Description

*The metrics by which a healthcare administrator is evaluated are far-reaching and have consequences that are felt from the board of trustees down to the patients and their families.
-Do some research and find an example of a publicized hospital error, mistake, or grievance. You may use any news story or Internet article as long as its source is reliable according to academic standards. *Compose a debriefing of the situation covering the following:

-Describe the incident. Include relevant details and descriptions.
-Describe the patient and family reactions, when applicable.
-How did the hospital handle the situation? Did they acknowledge any wrongdoing? Did they defer to legal counsel for all inquiries?
-What remedy did the patient seek? Did the patient seek for punitive compensation, corrective care, etc.?
Now, review the below flowchart that outlines the organizational structure of a standard public hospital system. Describe the following as it applies to your scenario:
-How did the problem escalate through the chain of command? For example, if this was a patient- or care-related issue, who was informed first? Where would that information go next? If this was an employee issue, how was it reported and how did it escalate?
-Where do you think the hospital administrator fits into the reporting and escalation of grievances? How can incidents affect organizational metrics for the hospital administrator?
-How much of the situation should be relayed to the board of trustees? Is this an issue that could be resolved without the board’s input?

**(APA guidelines , title, reference page) IN TEXT CITATIONS**

APA text: CH 6,7,9
Langabeer, J. R., & Helton, J. (2016). Health care operations management: A systems perspective (2nd ed.). Burlington, MA: Jones & Bartlett Learning.

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