The Stress of Caring

Parkway has taken some initial steps toward a new direction, but clearly it has a lot of
work left to do. You’ve been brought in as a change management consultant to help
the company change its culture and respond to the stress that employees experience.
Remember to create your report as if for the leadership of a major corporation. When
you write your recommendations, make sure you touch on the following points:

1. What do the data on employee injuries, incidents, absences, and turnover
suggest to you? Is there reason for concern about the company’s direction?
2. The company is going to be making some significant changes based on the AI
process, and most change efforts are associated with resistance. What are the
most common forms of resistance, and which would you expect to see at
Parkway?
3. Given the board of directors’ desire to re-energize the workforce, what advice
would you provide for creating a leadership strategy? What leader behaviors
should nursing home directors and nurse supervisors demonstrate?
4. What are the major sources of job stress at Parkway? What does the research on
employee stress suggest you should do to help minimize the experience of
psychological strain for employees? Create a plan for how to reduce stress
among employees.
5. Based on the information collected in the focus groups, design a survey to hand
out to employees. What sort of data should the survey gather? What types of
data analysis methods would you like to employ for these data?
Case Discussion
CC-30. What do the data on employee injuries, incidents, absences, and turnover
suggest to you? Is there reason for concern about the company’s
direction?
CC-31. The company is going to be making some significant changes based on
the AI process, and most change efforts are associated with resistance.
What are the most common forms of resistance, and which would you
expect to see at Parkway?
CC-32. Given the board of directors’ desire to re-energize the workforce, what
advice would you provide for creating a leadership strategy? What leader
behaviors should nursing home directors and nurse supervisors
demonstrate?
CC-33. What are the major sources of job stress at Parkway? What does the
research on employee stress suggest you should do to help minimize the
experience of psychological strain for employees? Create a plan for how to
reduce stress among employees.

CC-34. Based on the information collected in the focus groups, design a survey to
hand out to employees. What sort of data should the survey gather? What
types of data analysis methods would you like to employ for these data?

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