Active listening

Part 1

●     View the “Office Space  (Links to an external site.)” video clip.

 

Questions:

  1. Describe the communication climate between Peter and his managers. What factors from Gibb’s climate model are evident in their interactions?
  2. Discuss the manager’s listening responses, both verbal and nonverbal, using terms from your textbook.
  3. The managers in this scene use calm voices and avoid angry-words, yet Peter still feels like he is being “yelled at.” Explain how and why this is the case. How might the bosses have communicated their messages more effectively?
  4. Watch this scene with the volume turned off. Attempt to describe what the characters are thinking and feeling simply by monitoring their nonverbal cues.

 

Part 2

Choose three examples from the Active listening and listening response exercises handout and write out active listening responses for three examples you have chosen.  When you are done doing this apply two listening responses to each of your examples and write those down.  Role play your examples and active listening response with a partner.  Finally submit your active listening and listening responses.

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