TOPIC – Mental Health in Communication Centers
Far too often, dispatchers are overlooked during the aftermath of a critical incident. Some agencies are spectacular with critical incident training, and implementation of programs to assist those affected by an on-duty event, however some agencies literally have no resources for their non-sworn staff. Here’s what those agencies are missing – their dispatchers can only “hear” what is happening on the other end of the phone or radio, and quite frankly, what most of them imagine in their head is a worst-case scenario.
Lack of mental health care is an issue for many reasons. For one, in all walks of Public Safety providers, there is a stigma that goes along with seeking out mental health resources, such as therapy or medication, and as a result there is truly an untold number of those who are not getting the help that they need. I read a statistic one time that stated only 1 in 5 people in Emergency Services/Public Safety would admit to having a mental health even in the past year. Anyone who is in these professions know that the number is much more likely to closer to 3 or 4 in 5 people. For those who take care of others on a regular basis, there is a long way to go in taking care of ourselves.
Raising Awareness of the Impacts of Working in Emergency Communications (https://www.pscmagazine-digital.com/pscs/0420_july_august_2020/MobilePagedArticle.action?articleId=1595161#articleId1595161)
The Resilient Telecommunicator (https://www.pscmagazine-digital.com/pscs/0220_march_april_2020/MobilePagedArticle.action?articleId=1561536#articleId1561536)
PTSD and the Telecommunicator (https://www.pscmagazine-digital.com/pscs/0220_march_april_2020/MobilePagedArticle.action?articleId=1561530#articleId1561530)
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