Annotated Bibliography:Mental health

TOPIC – Mental Health in Communication Centers

Far too often, dispatchers are overlooked during the aftermath of a critical incident. Some agencies are spectacular with critical incident training, and implementation of programs to assist those affected by an on-duty event, however some agencies literally have no resources for their non-sworn staff. Here’s what those agencies are missing – their dispatchers can only “hear” what is happening on the other end of the phone or radio, and quite frankly, what most of them imagine in their head is a worst-case scenario.

Lack of mental health care is an issue for many reasons. For one, in all walks of Public Safety providers, there is a stigma that goes along with seeking out mental health resources, such as therapy or medication, and as a result there is truly an untold number of those who are not getting the help that they need. I read a statistic one time that stated only 1 in 5 people in Emergency Services/Public Safety would admit to having a mental health even in the past year. Anyone who is in these professions know that the number is much more likely to closer to 3 or 4 in 5 people. For those who take care of others on a regular basis, there is a long way to go in taking care of ourselves.



Assignment requirements:

  • For each resource, first compose the full APA citation.
  • Then, write the three annotation paragraphs about the source. The paragraphs should cover all three areas from the bibliography worksheet you just completed: a summary, an evaluation, and a synthesis.
  • Use the bibliography prep worksheet as a guide for each of your annotations.
  • You may use the same three sources from the prep worksheet as a start, and then add your additional 5-7 sources needed for the full bibliography.

Other Requirements:

  • On the first page, include a title page in correct APA format
  • The title should reflect the issue you are researching
  • Begin the bibliography on the second page with a short paragraph explaining the issue being researched
  • Use first-level headings to separate the required sections: peer-reviewed journals, other scholarly sources, popular & alternate media sources.
  • All sources need to be credible, regardless of which section they are in
  • Complete a correct APA reference page citation for all sources; use hanging indent
  • Complete a three-paragraph annotation for each source; tab paragraphs over so that they fall in line with the hanging indent
  • Be sure each annotation includes all three parts: summary, evaluation/analysis, and synthesis
  • Organize each section in alphabetical order as you would an APA reference page
  • Entire paper should be typed, double spaced, Times New Roman font, size 12
  • Be sure all quotes are fully integrated into sentences have correct APA in-text citations
  • Eliminate all grammar and punctuation errors before submitting
  • Do not use contractions




Raising Awareness of the Impacts of Working in Emergency Communications (

The Resilient Telecommunicator (

PTSD and the Telecommunicator (

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