Discussion Incivility No unread replies. No replies.

An uncomfortable work environment is caused by many things including bullying. Sometimes it is nurse against nurse or physician against nurse. But it can involve many other groups. A housekeeper that refuses to clean rooms before lunch breaks, a patient that threatens to sue or “tell on you” because you are not giving pain medications fast enough or you are adhering to their NPO status. A manager that schedules you every Wednesday even though you have appropriately requested it off and they know you have scheduling issues that day. A charge nurse that always gives the isolation or confused patients to nurses that are not in her clique of friends. The list could go on and on. It is not always the traditional thought of physicians or upper management.

Please view the video below and discuss the points below:

**Reminder: include content from the assigned video. Videos must be viewed in this Canvas window. Do not open another window to view, do not view on a phone. Analytics are reviewed and points deducted for not completely viewing assigned videos

Describe a situation where you personally experienced incivility:

Was it nurse to nurse, physician to nurse, among other members of the health care team?
How did you or your unit handle the situation?
How would you handle the situation now after you had time to process the interaction?

What is the culture on your unit related to incivility:

Is incivility tolerated if so how does that effect the environment, if incivility is not tolerated how is it handled?

Did this experience with incivility change your work behaviors, or effect patient care?

Does it change the way you plan your day if the member(s) of the team who are uncivil are working?

Locate a minimum of 1 scholarly tool (this needs to be more than just a communication tip) that can be applied to defend/decrease/eliminate incivility.

Explain how other students can use these tools in practice.

Please Review Specific Posting Requirements in the Discussion Rubric

Objective Explored in this Discussion:

1. Describe behaviors in the healthcare setting that are considered uncivil (CO # 7)

2. Identify different solutions to incivility (CO # 1,3,5,6)

i am an er nurse

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